This video is an example of an un-moderated usability test of a physical device. Un-moderated usability tests are excellent for determining how users interact with your product in the absence of guidance. The following participants are given the task of using a perforating machine. By observing the participants’ actions, you can determine where the points…
Tags: user satisfaction
Measuring User Satisfaction
User satisfaction refers to the benefits that a customer derives from use of a certain product or service. As a businessman or businesswoman offering services or products to clients, it is highly recommended that you ascertain whether they are satisfied or not. This is an important aspect as it will help in making right decisions…